Frequently asked questions

About shipping
What is the shipping cost?

Free shipping when the order amount exceeds:

  • Spain – Peninsula: Free on orders over €60
  • Spain – Canary Islands: Free on orders over €50
  • Portugal – Peninsula: Free on orders over €60

If your order does not exceed these amounts you can check the costs by clicking here .

Can I place an order from the Canary Islands?

Yes, we ship worldwide. You can check the conditions for shipments to the Canary Islands here .

When will my orders arrive? Delivery times

The delivery time for an order will be 24 to 72 hours without counting
weekends or holidays for peninsular shipments. If you make your
ordered on a Sunday or holiday, shipping will be managed the next day
workable. If after this time you have not received your package, please,
please contact our customer service.

For shipments to other destinations, times may vary depending on the destination country.

Shipments may be delayed during specific campaigns such as Black Week, Christmas or Sales.

How will I know if my order is placed correctly?

You will receive an email confirming your order, where you can see all the details.

Check your junk and spam mailbox, our emails may reach you there.

How can I contact your customer service?

Our customer service is available from Monday to Friday, from 08:00 to 15:00.

You can call us at +34 933882069 and we will answer your questions.

Or if you prefer, write us an email to .

About returns
How many days do I have to make a return or exchange?

You have a period of 30 calendar days from confirmation
of order placed to request a return or exchange.

For international orders the period will be 14 calendar days from receipt of the order.

Does it cost anything to make a return?

Yes, for peninsular orders and collection at the delivery point the cost
of the return will be €2.90 and €5.90 for home collections

For an international return, shipping costs will be borne by
account of the client and range between €10 and €20 depending on the origin of the

How can I return or exchange an online order?

You have two options to make a return or exchange:

Enter our Outvio returns portal through the following link: Returns

Go to any of our Kaotiko stores with the purchase invoice and the items you want to return or exchange.

How and when will I receive the amount corresponding to my return?

We will proceed with the refund once we receive the return package and
verified that the product is in the same condition as it was
delivered, in the event that the purchased product was sent with
box, it must be returned with it in good condition. Once
Once the verification is done, we will proceed to the payment, which may take about 24-48 hours.
after it has been made to become effective

Payment methods
What payment methods can I use to make my purchase?

You can make your payments:

  • By credit or debit card (through a secure payment gateway Servired).
  • Through Paypal.
  • Through Klarna.